Warm-Up 2 is all about complaining. 'The Hire Car from Hell' is all about really bad treatment when renting a car in the USA. The idea for this Warm-Up came from the wonderful film,"Trains, Planes and Automobiles", with Steve Martin and John Candy. The task is set up so that you don't have any other option than to write a well-composed letter to the company in the USA - and hope for the best. The sum of money involved is too small to make it worth your while starting a legal action (at least from this side of the Atlantic - it'd be different if you were living in the USA, where they have Small Claims Courts). There's also a lot of scope for 'he said-she said' situations (which is how they describe situations where one person says one thing, and the other person says something different in American English).
The task itself is quite limited: you only have to write FIVE sentences from the letter you'd write (i.e. NOT the entire letter). The point is to see whether you can calibrate your language, so that you express yourself firmly, but refrain from insults and gratuitous comments that will just result in your letter being filed in the trash can! Once again, there's a link to the Send-In Task which comes next.
By the way, if you want to see what the practical problems of using language that's too strong are (and of letting emotion get in the way of your complaint), take a look at this scene from the film:
http://youtu.be/DsrXZ_Mdehw
Be warned, though. This scene is famous for the large numbers of times the word 'fuck' is used in a very short space of time!
By the way, if you want to see what the practical problems of using language that's too strong are (and of letting emotion get in the way of your complaint), take a look at this scene from the film:
http://youtu.be/DsrXZ_Mdehw
Be warned, though. This scene is famous for the large numbers of times the word 'fuck' is used in a very short space of time!
You submit your Warm-Up Task 2 by copying your text into a comment. Remember to include FIVE sentences only - and to include your name in the submission.
By the way, if you don't know what the 'redeye' is, take a look at the first comment on this post.
A 'redeye' is a flight which takes off in the evening of one time zone but lands in the morning of another one. If you're on the redeye, you have the experience of a very uncomfortable night's sleep in an airline seat, and when you get to your destination, everyone else is fully rested and ready to do a full day's work. You'll probably be suffering from jet lag too, and really in need of a shower and a change of clothes … but you won't get these because everyone at your destination is ready for you to start working right away!
ReplyDeleteHi David,
DeleteI hope everything is well with you. I could no longer find my Warm-Up 2, so I posted it again today.
Yours faithfully,
Madeleine Norell
I am writing to bring to your attention some very serious issues I had with your company last week.
ReplyDeleteI am very concerned about how things turned out for me when hiring a car from your company.
I would like to know how these things happened.
I am also concerned with the lack of understanding I received from the staff member who helped me when I called you.
I hope to hear back from you about these incidents. I can be reached by phone at xxx at any time or by email at xxx.
Mikael Gustavsson
Dear Sir/Ms
ReplyDeleteI am writing this letter of complain because of the problem I had with the rental car I hired from your branch at Newark airport Sep-1-2013, rental agreement 123456. A couple of the issues I experienced with the car were such as: the car was not cleaned, it had no washer fluid and it also broke down on the freeway.
When all of this happened to me, I contacted your local office and I was ensured that they were going to take care of these problems and compensate me for my expenses and give me a 50% discount when I was returning the car, this did not happen.
To resolve this problem I would like you to call me at the number below and if I do not hear back from you within three business days I will file complaints with the appropriate consumer agencies and consider my legal alternatives.
Janne Backman
Laurina Bergqvist
ReplyDeleteAs a long-time member of Hertz #1 Gold Club, I always check Hertz first for my rental car needs. I have come to expect excellent customer service and perfect automobiles from your company. Therefore, I was shocked at the condition of my recent rental out of Phoenix, Arizona on September 26, 2013. When I picked up the car at 9 am at the Phoenix Motor Car Company, I had a smooth ride for all of 10 minutes, until the car broke down in the midst of rush-hour traffic on Central Avenue. When your agent did not answer my repeated phone calls, I contacted AAA for roadside assistance and had the car towed back to where I picked it up.
Marie Carlsson
ReplyDeleteDear Mr/Ms
My name is Marie Carlsson and I am writing this letter to you because I have a complaining about the last time I rented a car from your company at the Newark Airport, date 03-09-13. The car was in a very bad condition when I got to the car, it was not clean and it had no washer fluid and then the engine stopped, which led to that he car stopped on the highway. When I was in contact with your local businesses with these problems I was promised that I would receive a 50% discounts when I returned the car and also that the company should pay for all my expenses, but I never got.
I hope you will solve this problem and give me the promised payment back as soon as possible. If I do not hear from you within a week, I will contact your manager at the company and consider my legal rights, but I do hope this will not be necessary.
Best Regards,
Marie Carlsson
Mobile: +1 357 336- 4587
Dear Mr/Ms
ReplyDeleteI am writing this letter as a complaint to the level of service I received when renting one of your cars last week. For starters, it was in a very bad shape to begin with. Leftover food in the backseat and it smelt of beer and sweat. If that was not enough, the car broke down halfway to New York and I had to pay $50 for a tow truck. What is worse is that all he did was hit the alternator with a hammer for it to start working again. Talk about a ripoff! I contacted you about this and I was promised a $50 refund and 50% discount on the hire charge for my inconveniences. This never happened though. When I got back the next day your desk was deserted and there was no way to get in touch with you. I left a note but I still had not heard from you or gotten any of my money back,
This morning I called you about this, and all you did was deny ever knowing about this incident. I am considering to sue you. I am giving you one last chance to make this right.
Best regards
Oscar Holm
Phone: xxxxxxxxxxx
Email: xxxxxxxx@xxxxxxx.com
Lisa Lind Ahlberg
ReplyDeleteI´m writing to you regarding a couple of serious complaints connected to the car I rented from your company on date 03/08/13, booking reference 54321.
The car was not cleaned and there were no washer fluid but those are minor errors compared to the fact that the car actually broke down in the middle of the freeway.
When contacting your company I was advised to pay for the tow truck $50 call-out charge myself, which I did, with a promise from you that the sum would be paid back to me upon returning the car, along with a 50% discount on the hire charge.
However, some mistake must have been made on your part since I found that my credit card was debited the full charge.
I´m writing you this letter to make you aware of the mistake that has been made and expect to get my compensation ($50 and return of 50% of the hire charge) no later than 04/09/13.
Therese Evertson
ReplyDeleteDear sir/madam,
I have been a loyal customer and used rental cars from your firm on a weekly basis for many years. Usually everything works smoothly with all aspects of the rental service and I have, over the years, been accustomed to excellent service from your staff.
Last time, however, was an exception, and I am writing to you in order to make a complaint and to ask for reimbursement for my expenses.
The car I hired last week broke down after a few miles, and the staff at the service desk would neither help me to find a tow truck, nor pay for it.
I´m very dissatisfied with the way you treated me in this stressful situation and I expect you compensate me for my expenses without further delay.
Fatima annsofie Einarsson Haltta
ReplyDeleteTo whom it may concern,
I'm writing in regards about a car that I had rented on October 1st 2013 at your branch in Newark airport. The booking number is 12376.
I would like to complain about some of the issues that I came across with my rental. Upon picking up the car, I had immediately noticed how dirty the car was from the outside and its unbearable scent on the inside. I do believe having a clean car is the least one would expect from a reputable car rental company. I have tried calling your Service Center but to no avail and I am left with writing this complaint letter to raise my concerns with the car and your internal services in which I would appreciate solving the matter in the quickest possible time.
Awaiting your earliest reply.
Best Regards,
Fatima Annsofie Einarsson Haltta
+1 805 5271106
Dear Ms./Mr.,
ReplyDeleteI am writing to you regarding an incident on the 8th of August this year as I was hiring car XY 100 from Your New York Rental Station.
Shortly after entering the main highway I experienced an engine failure which left me with no other alternative than arranging a tow truck that could bring me to the nearest workshop.
In repeated contact with Mr. Dean at the Rental Station Office, I was assured that I would be reimbursed for the additional costs and also given a 15 percent discount.
I am afraid that when receiving the invoice, I realized that these deductions have not been made and thus kindly ask you to lift this issue to your financial department. Receipts and the first invoice are enclosed in this letter.
In addition to the covered expenses, I find a small compensation for the inconvenience appropriate.
Looking forward to hearing from you as soon as possible,
Yours Sincerely,
Nina Wertholz
I am writing this letter to bring to you attention, some serious issues I had with your company last week 13-10-13.
ReplyDeleteI rent cars from your firm on a weekly basis. Usually everything works smoothly and I have been accustomed with excellent service from your staff. Last week, however, was an exception and I hope to hear back from you about this incidents. I can be reached by phone at xxxx at any time during the day.
Best regards,
Malin M
I was recently in contact with your office at xxx-airport regarding an incorrect invoice, they asked me to contact you instead. I rented a car from you, contract xxx, that unfortunately broke down. I was told by the xxx-office that I would receive a 50 % discount on the hire charge and a refund on $50 that I spent on the reparation of the car. When I received my invoice, number xxx, I saw that you have missed to adjust my charges. Can you please assist me in this case and send me a new invoice with the adjusted amount?
ReplyDeleteThank you in advance
Yours sincerely Sofie Enquist
My name is Mrs Charlotte Andersson Björkholm and I rented a car from you on 20th September, 2013. There was a lot errors with the car I rented so this is about that I writing this letter.
ReplyDeleteThese errors discussed with your rental company Mr Ben Bond. He makes an agreement that I get the $50 back for my expenses, and receive a 50% discount on the hire charge to compensate for the errors. I accept this solution but now I discovered that my account has been charged with full payment and not the payment we agree about.
I assume that there has been a misunderstanding somewhere, and that it will be resolved in the best way.
East road,
ReplyDelete2XL 2GT,
Boston,
USA.
October 12, 2013.
The Manager,
Hert Auto Services,
West road,
3DJ 4RT,
Boston.
Sir / Madam
LETTER OF COMPLAINT
I hereby write to complain about the car I hired from your company on September 12, 2013 between the hours of 8.00am and 5.00pm. The vehicle which is a 2010 model Ford Mondeo with registration number XYZ 391, developed some faults in the breaking system indicating that the break pads needed replacement and this was not done as at when due. This is quite evident from the poor breaking of the vehicle and the loud noise heard when the breaks are stepped upon. As a result, I had to drive very slowly to the nearest town where I dropped off the car at a gas station, called your emergency unit to pick it up and boarded a taxi to take me to my final destination .
I hereby demand some compensation as this has caused me a lot of inconveniences and additional travel cost over my planned budget.
Yours sincerely,
Christabel Ojeaga.
Tel: xxxxxxxx
Email: christabel@gmail.com
Robin Richardsson
ReplyDeleteDear company,
I’m contacting you because I want answers and explanation on a particular matter. I hired a car from you and got it in a very special condition. Inside the car I was met by an unspeakable smell and there were traces of food inside. The car was out of washer fluid and after driving for a bit, the engine just stopped.
Later on a tow truck arrived and you told me to pay the driver the $50 call-out change. I contacted you the next day and you said I would be well compensated when after the car was returned. The hire car company’s staff had gone home for the day and when I called the company I was faced with lies and betrayal which I find to be utterly atrocious behavior.
I take these sorts of things very seriously and want you to know that I will use the law to maintain justice. I’ll give you one week to compensate me with what you once promised.
0471-31010
RobinRichardsson@hotmail.com
Yours faithfully, Robin Richardsson
Dear Sirs,
ReplyDeleteOn October 19th this year I rented a car from you: rental agreement JE64ZE, at a price of $60 per day including free miles. To begin with, the car was not cleaned properly, interior or exterior, as well as lacking in regularly maintenance for example the non-existent washer fluid liquid. Furthermore the car broke down in the middle of the highway and I was given the information from a member of your staff that I would be fully reimbursed for the expenses that I had, and also receive a discount on the rental cost of the car.
As show in attachments to this letter I have been debited fully for the renal cost and have not yet received the reimbursement I was confirmed. I am sure that this issue can be solved easily, enclosed please find my contact details if you are in need of any clarification or information.
Emelie Wetterling
ReplyDeleteI am writing to you regarding some incidents that occurred when I hired a car from your company on August 8th 2013 and I hope we can come to an arrangement on how to settle this.
The car at hand was not cleaned properly and clearly not suitable for driving, as the engine broke down on my way in to New York City and I was forced to pay 50 dollars to a tow truck driver out of my own pocket.
After getting in contact with the hire company they promised to reimburse my money as well as give me a 50 % discount on the hire charge, which I had already paid in advance with my credit card when I landed in New York.
As there was no one present at the hire company upon my return I returned the keys along with a note reminding them of the incidents that had occurred, but upon receiving my credit card statement I noticed I had been debited for the entire amount and had received no refund for my expenses.
I am writing this letter to you in order to get my money back (50 dollars for my expenses as well as 50 % discount on the hire charge) and I hope we can solve this misunderstanding as soon as possible.
Anna Vahlberg
ReplyDeleteI am writing to you regarding severe complaints concerning the car I rented from your company on date 01/09/13, reference number AV55771.
The previous customer had not cleaned the car or re-filled the washer fluid, these are though the minor errors, the car broke down in the middle of the freeway.
The directions of your personnel were to call a tow truck and in the meantime pay the expenses myself, as a compensation of the inconvenience your personnel assured a refund concerning the tow truck expense of £50 and a 50% discount on the hire charge.
Due to your office being closed when I returned the car, there was no one to make sure the promised was held, the full amount had been drawn from my credit card.
The reason for this letter is to make you aware of the mistake that have been made and I expect it to be ordered, as promised, at the end of this month.
Dear Sir/Ms
ReplyDeleteI want to draw your attention regarding your car rental service. 4th of September 2013 I was able to get a really good deal on a Toyota Prius for one week’s rental. The accident that occurred due to the lack of brakes didn’t include any medical injuries more than a few stitches. Since insurance was included I expect the full amount of $ 525 US Dollar on my credit card preferably within two week. I believe that a fast resolution in this matter would be the best way to make me a happy and faithful customer with out any legal hazard.
Best regards
Magdalena Johansson
I am writing to bring a bad treatment I experienced from your company to your attention. The complaint is concerning a car rental at Newark Airport in New York on September 4th.
ReplyDeleteAccording to the regulations I found on my booking confirmation do I have the right to immediate compensation when the company makes a mistake: which I have not received yet. I feel offended and hope you will show your concern and reimburse me. Please make sure this will not happen again.
Kajsa Litton Fredriksson
To whom it may concern,
ReplyDeleteMy name is Jessica Magnusson and I am writing to you regarding a car I rented at your car hire company at the New York airport at the 8th of October 2013. I am sorry to have to inform you of this, but I have some complaints to make about the car I rented. It was unluckily not in the condition I believe that a car should be at rental, full of garbage, out of washer fluid and after just a few miles driving, the car broke down. I contacted the service desk and was promised that the charges would be adjusted when I dropped the car off, but unfortunately the car hire company now denies all knowledge of the conversation we had. I hope we can solve the situation as soon as possible,
Sincerely,
Jessica Magnusson
faik_jessie@hotmail.com
Dear sir/madam,
ReplyDeleteI am writing to you concerning a couple of serious complaints I had with your company last week, 07/10/13, when I rented a car at xxx-airport.
When I first got the car, it was in a very bad condition - it was not cleaned and there were no washer fluid, but the worst thing was that the car broke down in the middle of the highway.
After contacting your company they promised to pay back my money when returning the car as well as give me a 50 % discount on the hire charge, which I had already paid in advance.
When I got back to return the car at your hire company there was no one present, so I returned the keys along with a note reminding them of the incidents that occurred me, but now I found that my credit card was debited the full charge.
I am writing you this letter to make you aware of the mistake that has been made and expect to get my compensation ($50 and return of 50% of the hire charge) no later then at the end of this month.
Thank you in advance
Yours Sincerely,
Sofia Base
Dear Sir/Madamde
ReplyDeleteI write this e-mail to you to make you aware what trouble I got after renting a car from you last week. When I got the car at the airport it was dirty and stank of sweat and alcohol and I hadn’t driven far until the car broke down on the freeway and I had to pay $50 the tow truck in cash. I talked to someone at your company that promised that the charges would be adjusted and I would get 50% discount on the hire charge for the inconvenience but it was no one at your company’s desk at the airport when I returned the car. If someone don’t come back to me and explain why you have debited the full amount on my credit card and why I haven’t got any promised compensation I am afraid I have to go to the media.
Yours faithfully
Linnea Rundqvist
xxx@hotmail.com
To whom it may concern.
ReplyDeleteI´m writing to you with complains regarding the car I rented from your company last week on 9 September 2013. My reference number is AB123CD.
When i picked up the car at the airport in Newark, it was dirty and it was empty on both washing fluid and gas. To make matters worse the car broke down on the highway. By this letter, I demand to be reimbursed, not only for all the rental costs payed to you but also for all the additional costs i have had because of the breakdown of my rental car.
Best Regards
Saeid Sayadi
Tel: xxx
Email: xxx
Warm-up 2: S.Sandborg
ReplyDeleteAs requested by your airport office during a telephone conversation dated September 15th, I send my complaints regarding my hire car and your customer service in writing.
The car was dirty, smelly and it broke down after a short time on the freeway.
This was of course a very unsatisfactory experience.
You did neither refund the $ 50 call-out-charge for the truck driver, nor did you adjust the credit card charges as promised.
I am very unhappy with the way your company dealt with my complaints so far.
I am writing to bring your attention to the lack in customer service at your car rental office in Newark airport, Last week I was visiting New York on a business trip and I chose your company to rent a car.
ReplyDeleteThe car I was given was dirty and did not function correctly.
I called the car rental office and they assured me that the charges of towing the car would be adjusted and that I would also to get 50% discount on the hire charge.
When I got my credit card statement this month I was surprised to find out that they had debited me full charge on the car rental; that was not our agreement.
I have called the car rental office several times but I have not reached any settlement, I was told to write to you for further help in this matter.
Dear Ms./Mr.,
ReplyDeleteI am writing to you regarding an unpleasant incident that occurred on 10th of October 2013 as I hired a rental car from your rental station in New York City.
To my dismay the car was full with filth and later on I experienced an engine failure when entering the highway and an employer of yours told me to pay $50 to a tow truck which had stopped behind me.
The next day I got in touch with Mr. Jane at the rental station to explain the situation and he assured me that I would be compensated for the $50 for the tow truck and also a 50% discount for the inconvenience.
Unfortunately I recently discovered that you after all debited the full amount for the rent as well as I did not receive any $50 as promised (I attached a document which will confirm this).
I am writing this letter in order to declare that a mistake has been made and I expect it to be solved as soon as possible, in other case I am afraid I will have to obtain legal assistance.
Awaiting your earliest reply,
Yours Sincerely,
Oliwia Ahlin
I am sorry to have to inform you of this but last time I hired a car at your airport office the car was in a horrible condition. It was dirty, no washer fluid, smelt awfully and after 15 minutes the engine stopped. I did call the airport office; they told me what to do and assured me that I would be compensated. I spoke to them twice, and of course I trusted them. I was promised to get the $50 back and receive a 50% discount on the hire charge. And now, you´ve debited me for the full amount. I called the airport office to sort this out, but they denied we had had any conversation at all. I have to say I´m very disappointed and I demand to be compensated for all the inconvenience.
ReplyDeleteS.Karlsson
To whom it may concern,
ReplyDeleteI’m getting in touch with you because of a disagreement with a rental car that I rented from you on the 12th of September at one of your company desks, located at the airport.
After paying with a credit card, I was transported to the parking lot by a courtesy bus but was abandoned to my own advice in the middle of the threat of rain.
The car itself was filthy, lacked proper washer fluid and broke down in the middle of the highway which cost me 50$ in cash which was promised to be refunded and the hire charge would be cut down, by one your representatives.
But yet, after the return of the keys at an abandoned company desk together with a reminder note of the conversation, I was charged in full and no refund was given.
I wish to hear from you in order to resolve this issue as soon as possible and if I do not hear from you within the coming week, I will contact the Manager to get this properly solved.
Best Regards
Caroline Söderberg
To whom it may concern,
ReplyDelete(1) I recently hired a car from your airport car pool, paying by credit card in advance. (2) To my disappointment the car was beneath contempt having left-over pizza in the back, full ashtrays, and it smelled of beer and sweat.(3) In addition to the bad standard of the car there was no washer fluid and the engine stopped. (4) I spoke to an operator at the airport who promised me to compensate me for the $50 call-out charge and give me a 50% discount on the hire charge for the inconvenience. (5) My problem is that I was debited for full amount and I did not get a refund of my expenses, so I am writing this letter expecting nothing less but what I was promised from a well-known and good reputed car rental company as you are for the discomfort this has meant for me.
Hoping to hear from you soon regarding this matter,
Malin Davidsson
Dear Sir/ Mrs.
ReplyDeleteMy name is Mr. Kim Flintvall and it is with regrets I have to inform you that it appears to be a mistake in your billing from my car rental with number 98754.
The situation I have experienced is unacceptable to me, regarding the car inner and outer condition and that your office were closed at the agreed time for the returning of the car.
I've been in contact with your Service Center and made an agreement of compensation of a 50 percent discount and a total refund of the tow truck-charge. According to our agreement, no compensation has been given on the bill.
I would appreciate solving this problem in the fastest way possible.
Awaiting your immediate replay.
Best regards
Mr. Kim Flintvall
Sofia Löfberg
ReplyDeleteFive sentences from my letter of complaint:
I recently rented a car from your local office at JKF Airport.
Unfortunately, the state of the car was not satisfactory: there were leftovers in the back seat, the ashtrays were full, there was a strong odour of beer and perspiration, there was no washer fluid and, most importantly, the car broke down on the freeway.
When I contacted the local office, I was promised a refund of the $50 call-out charge for the tow truck service and a 50% discount on the hire charge as a compensation.
On my return to Europe, however, I realised I had been charged the full amount. I presume that this is just an unfortunate misunderstanding, and I am hoping that you could help to resolve this matter.
This comment has been removed by the author.
ReplyDeleteDear Sir or Madam
DeleteI am sorry to inform you that your company did not totally fulfill the qualified service we were expecting, last week in New York.
You may not realize the potential hazards involved if the rental cars are not properly maintained before being rented out again, in our case the car broke down on the highway on the way to New York City and not to mention the appalling interior odor.
On your behalf I am sorry your company service level is so low, we had a really hard time to communicate directly with helpdesk. For us it meant that we could not obtain the refund as we were assured and that is probably also the cause for us being charged full price instead of the discharge we were guaranteed.
Though I am certain we can quickly find a resolution to our problem; if you reimburse us $50 for our extra expenses we will be very pleased.
Yours sincerely,
Gun Tinnberg
[WarmUp2-GunTinnberg]
This comment has been removed by the author.
ReplyDeleteWhen contacting the Head Office of the Car Hire Company from Hell I would stress following 5 punch-lines in a letter.
ReplyDelete• As a loyal customer to your company I am contacting you since a chain of unacceptable situations occurred when I was renting one of you cars at the JFK Airport the 9th of October 2013.
• According to an earlier agreement via phone the 11th of October the charge for the car would be adjusted, but when receiving the bill there appears to be a mistake in the billing.
• After an inconvenient ride with your courtesy bus I found the rental object in hopeless condition I do not think me or any other person would find acceptable.
• On agreed time for returning of the keys your office was closed which made this situation highly complicated for me when I was heading to the red-eye flight.
• I am a recurrently user of your service and hope we can solve the problem amicably.
Dear Mr./Ms.,
ReplyDeleteI’m writing to you as it appears to be some kind of mistake in your billing.
The car I rented from you 8th September, 2013 was in terrible condition and broke down on the way between JFK airport and New York.
A staff member at the airport office gave me the instructions to pay the tow truck out of my own pocket and promised me that I would get compensated later and get a 50 % discount off the price to compensate me for the inconvenience.
Unfortunately I’ve been charged full price and haven’t got any compensation for paying the tow truck for fixing your car.
I’m concerned with the lack of understanding I received from the staff members at your and I hereby wish that you will look into want went wrong with your billing and expect that you make the corrections as soon as possible.
Yours faithfully
Tomas Nilsson
Dear Sir
ReplyDeleteI am writing this letter of complaint to your company because I experienced several issues when I rented a car in New York City last week. Those issues were that the car was dirty, there was no washing fluid, the car broke down on the freeway, and an overall lack of quality service which I expect to receive from any company. When I contacted the local business about the difficulties, I was promised a 50 % discount on the hire charge and the $ 50 back for the tow truck I had to hire to help me obtain a way of transporting the car off the freeway and to a car workshop. To my surprise I never received the discount or my money back for the tow truck as promised and then for the local business to deny all knowledge of the conversation was for me even worse. If I do not receive the compensation as promised no later than 2 weeks from today, 2013-10-20, I will consider taking legal action against the company.
Yours Sincerely,
Sofia Persson
Re: 50/50 makes good business sense
ReplyDeletePlease reimburse my $50 out of pocket call-out charge and I will waiver the 50% discount for inconvenience compensation your airport office offered me on my hire charge.
Erica Skiöldebrand returned hire car #123-4 on 2013-10-01 to JFK Airport with a verbal agreement from Blanking Auto Rentals for reimbursement of out of pocket tow truck expenses incurred on 2013-09-29. A tow truck rescue was necessary on I-5 due to hire car engine failure (please refer to the attached photocopy receipt as well as a document covering further hire car details).
Wouldn’t adjustment of this $50 out of pocket expense on my Visa account number 678 910 1112 within 30 working days make good business sense, by ensuring customer satisfaction, repeat business and general value added company goodwill?
Niklas Howell
ReplyDeleteI am contacting you due to a very inconvenient car rental experience I had with your company the 18/10 -2013. The car I rented (booking nr: 20058) broke down two hours after I had left your renting office and I was compelled to tow it to a car mechanic for reparation. Immediately when the car broke down I informed your office about it and I was promised to receive compensations for the towing and also 25% discount on my rental when I returned the car. However, when I came back to your office at the time that was agreed it was closed and a month later when I received my invoice none of the compensations had been withdrawn.
I would now like you to reimburse me with $50 for the towing expense and 25% on the renting fee which was promised at the date of the incident.
Warm-Up 2
ReplyDeleteCecilia Malmgren
I am sorry to have to inform you about the lack of service that I experienced when renting a car with your company at JKF airport during my last trip to New York.
There seem to be a misunderstanding in the matter since I was assured by your staff to be compensated for the inconvenience, and have my expenses covered, but have nevertheless been charged full price.
I have not received any explanation or apology, and when contacting the office at JFK, they denied all knowledge of the matter and were unwilling to take responsibility for the problems they’ve caused.
I’m sure you understand that this is unacceptable, and I hope that you will take action immediately to solve this problem satisfactory and professionally.
As a smaller firm you must realize the importance of reputation, why I assure you that I will take this matter further if you don’t live up to your promises.
Katarina Vernersson
ReplyDelete1. I called your company, on the 10th of October at 5.30 pm local time in NYC, explaining my complaint and was, as it later turned out, misinformed about your company´s intention to accept the responsibility for your rental car´s break-down on the freeway about 5 miles from your location at the airport.
2. When examining the provided rental car, I found it was in a poor condition, but being stranded in the parking lot, I had no alternative than to accept it, a decision I soon regretted when the car broke down on the freeway thus exposing me to a dangerous situation.
3. To my surprise I found that your company, instead of honoring your co-worker´s promise of discount and refund, had debited my credit card the full amount for the car hire.
4. I will contact my credit card company and make a formal complaint to them as well, and if you are unwilling to oblige to my demands your opponent in this matter will be a major credit card company.
5. In order for us to move forward and to leave this unfortunate incident behind us, I hope to receive a positive response to the requests in this letter.
Dear Mr Petterson
ReplyDeleteLast week I rented a car from your airport office, unfortunately I had some problem with the car. It was not cleaned inside, there were a half-eaten pizza left, the ashtray were full and the car smelled inside. There were no washer fluid left, which I needed because it rained and it was dirty on the free-way, on top of that the engine broke down. I called the airport office and they said that they would pay the 50 dollars spent on the assistance with the engine breakdown and also give me 50 % discount on the total price. Unfortunately there appears to be a mistake, when I saw my bank account I had not received the discount or the 50 dollars.
Yours sincerely,
Albert (My Jonsson)
This is a bit of a strange thing to say, but I'm not quite sure who you are! Could you get in touch and I'll see if I can find you on the lists.
DeleteAndrea Forssell
ReplyDeleteThe condition of the car was under no circumstances acceptable. In the middle of the highway the engine stopped working and because of that I was promised to get a discount and reimbursed $50, which was the cost of the tow truck.
When I saw my credit card statement I realized that the discount and the reimbursement hadn't been registered.
As a customer I'm really disappointed with how you handled this case by making me feel uncomfortable and making an inconvenient situation.
I trusted this company and expected you to be serious and professional
On a recent business trip to New York I entrusted the car hire service provided by your company only to encounter a disturbing experience. The car provided to me was in no condition to drive safely in the low-visibility weather that recently passed as the washer fluid was empty, it was filthy and had been so poorly maintained that as a result it broke down in the middle of the freeway. However, the most unsettling part of this experience is the treatment I received as a result of this inconvenience. I failed to receive any kind of substantial customer service and the promises of any compensation were completely disregarded as the full amount has been taken from my account. To add further insult to injury in an attempt to get some kind of feedback I have been told by your representatives that they have no knowledge of any of the conversations that I have had with members of your staff in regard to this issue.
ReplyDeleteAnna Djurberg
Emma Johansson
ReplyDeleteFive sentences from the letter of complaint:
I am writing regarding a car rental on August 8th 2013 with your company at Newark Airport and I want to express my great displeasure with the car I hired.
The car had not been cleaned after the previous renter, there was no washer fluid and the engine stopped on the highway to New York City.
In my contact with the hiring company I was pleased when they promised a $50 refund for the tow truck and 50% discount for the inconveniences. However the charge was not adjusted as promised. I presume that this has been a mistake and I therefore hope that we can solve this quickly.
Dear Sir,
ReplyDeleteFollowing our telephone conversation earlier today, I am writing to you regard to an extremely unpleasant experience I had as a customer at your Terminal 2 location.
On October 19, I picked up a vehicle from Terminal 2 after arriving From Amsterdam. I noticed the car was very dirty, the washer fluid was finished and to my disbelief the car broke down on the highway. Luckily I get in touch with a local tow truck pulled the car and paid him 50$ cash.
I phone your company the following morning and explain the situation. Your company assured me they will adjust the payment and will get 50% discount.
But I have not received any adjustment, therefore I urge you to promptly refund the sum that have debited on my credit card without any justified reason.
Sincerely,
Hindia
On a recent business trip to New York I entrusted the car hire service provided by your company only to encounter a disturbing experience. The car provided to me was in no condition to drive safely in the low-visibility weather that recently passed as the washer fluid was empty, it was filthy and had been so poorly maintained that as a result it broke down in the middle of the freeway. However, the most unsettling part of this experience is the treatment I received as a result of this inconvenience. I failed to receive any kind of substantial customer service and the promises of any compensation were completely disregarded as the full amount has been taken from my account. To add further insult to injury in an attempt to get some kind of feedback I have been told by your representatives that they have no knowledge of any of the conversations that I have had with members of your staff in regard to this issue.
ReplyDeleteAnna Djurberg
I’m writing this letter of complaint since I hired a car from your company last week at the airport in New York and encountered several issues.
ReplyDeleteUnfortunately the car didn’t meet the normal standard for a rental car, and I understand that mistakes can arise, but the problem is that I have been debited for full amount even if your company assured me that the charges should been adjusted. The issues were that the car wasn’t cleaned, there were no washing fluid and when I headed off towards New York City the engine stopped in the middle of the highway and a tow truck helped me tapped the alternator so it began working again. I was really disappointed when I saw that I haven’t received the 50 percent discount and the extra charges for the tow truck that I've been promised, therefore I called the local business and they denied that they even had spoken to me and since I know that your company has good reputation this really surprised me.
Regarding this matter I hope that you can adjust the charges as I had been promised and that I can get the call-out charge back so we can forget this embarrassing situation so I can continue recommend your company in the future.
I was dropped off by the car and left alone with it, and when I got inside, the car was filled with junk, including half a pizza and an ashtray completely filled with cigarette butts, and the entire car reeked of bear and sweat.
ReplyDeleteNot only was there no washer fluid, the car broke down in the middle of the freeway, and I had to pay a tow truck $50 in cash to get the car starting again.
When I called your company’s representative, I was promised the $50 for the tow truck back, and a 50% discount on the hire charge as compensation for my experiences, but I later discovered you had debated me for the full amount.
I called your car hire company, and was treated with a rude worker who denied any conversation with your company representative, and informed me I had to write a letter to the head office in New York City.
I believe I am entitled the compensation I was promised, as well as the payment for the $50 tow truck fee, and I am expecting to hear from you within a fortnight.
Charlotta Spik – Warm Up 2
Dear Sir,
ReplyDeleteI am writing to you after renting a car at your customer desk at the JFK Airport on October 20. I am very disappointed of the treatment that I received on that day.
It all started when I was left alone in car park without any representative from your company assisting me in locating and inspecting the car. After finally locating the car, I was very disappointed when I noticed that the car was both untidy and defect, forcing me to have it towed later that evening.
Your representative at the JFK office assured me that I would receive a 50% discount and be fully compensated for the tow truck charges when I returned the car the following day. This did not happen and I therefore ask you to help me resolve this matter immediately, please find my contact details below.
Your prompy reply will be very much appreciated.
Yours faithfully,
Susan Linke
I must complain about the way I was treated by your company last week.
ReplyDeleteFirst of all, when I picked it up the car was in a really bad shape.
After discussing the situation with one of your employees I was told I would be compensated with 50 percent discount.
I have now realized that I was debited for the full amount and did not receive the refund for the expenses.
I hope to hear from you in the near future.
Warm-up 2, Emma Färemo
ReplyDeleteDear Mr/Ms X
I was in contact with your local rental office at the airport in New York City, regarding a misunderstanding of my refund from my inconveniences after I was left with a non-functioning rental car of yours between 4/5/13- 4/7/13.
It is with regret that I must inform you that the quality of the car was under no circumstances acceptable, since all trash was left from the last renter and the safety issues could have caused my life in an accident.
The pouring rain in combination with a very dirty car resulted in a big need for washer fluid, which was empty, and I had a serious problem with the breaks, resulting in a pullover on the freeway and the need for a tow truck at the cost of 50 dollars.
I contacted the local office which told me to pay for the tow truck and due to all my other problems I got a verbal promise to get 50 dollars reimbursement and also get 50% off the final bill once I returned the car, but since the office was closed at the time of return I could not get the money in person and now I still did not get back any money.
According to our agreement, it is quite clear that I should be compensated, so I expect you to refund xx dollars and the additional 50 dollars to my credit card and an explanation why this occurred.
Yours sincerely,
Emma Färemo
e-mail: xxx
Cellphone number: xxx
Hi,
ReplyDeleteAfter talking with the airport office about my complaints and the lost discount, they deny our earlier conversation about what I have been promised. I am really disappointed in how you have handled this situation, which is unspeakable. This is not acceptable since the car I rented was in a really bad shape and I also had to spend both time and money to get the car working, as it should. I really hope you realize how serious this situation is and that I will be compensated for my inconvenience. I demand that this mistake will be corrected as soon as possible
Regards
Gustaf Lettström
I recently rent a car at your airport office at John F Kennedy Airport, which has turned out not being a pleasent experience. Not only did I found the inside of the car looking and smelling not very nice, with a heavy rain outside, I also found the car being without washer fluid and as if that were not enough - the engine stopped. I was helped out by a tow truck driver, who made the car work again and to whom, on advice from your employee at the airport, I paid $ 50 in cash. In my two contacts with your airportoffice, I have been promised a refund of the $ 50 and 50 % discount for all the inconvenience. The car keys was left with a note with all details on in your drop box at the airport, since the “red-eyes-sign” was up, and now, according to the credit card statement, I have being debited full amount and your employees are denying all knowledge of the conversations we had, something I do not accept, why I write this letter in strong belief that we can solve this matter in an honorable way.
ReplyDeleteYours faithfully,
Madeleine Norell
This comment has been removed by the author.
ReplyDeleteDavid Persson, Warm-Up 2
ReplyDeleteSubject: Reimbursement
To whom it may concern,
I just called your JFK airport office regarding my reimbursement issue, but I was advised to contact you instead.
Recently, I hired a car through your firm and had a very inconvenient and unpleasant experience. The car I rented was neither cleaned (pizza slices in the back seat, full ashtray, bad smell etc.) nor properly working (no washer fluid and malfunctioning engine). Therefore, I was promised 50% discount and reimbursement of the $50 call-out charge I had to expense due to that the engine stopped. However, I have still not received this compensation but instead been charged the full amount.
Best regards,
David Persson
Dear Sir/Madam
ReplyDeleteOn the 7th October I rented a car from “Car West Rentals” at New York Airport (booking reference AC567854K) and I’m not satisfied with the services provided by your company because I faced much inconveniences as dirty and smelly car that was out of washing liquid.
Furthermore the technical condition of the car was much to be desired: the engine stopped working on halfway to my destination point so I was forced to solve the problem by paying 50$ to a tow truck.
Calling to customer service I was reinsured that would get 50% off the rental price as compensation for unsatisfactory services and also 50$ back for tow truck services but coming back home I found that I was debited for the full amount.
I look forward to hearing from you and resolution of this problem by getting 50% refund and 50$ back as agreed.
Yours sincerely,
Olga Pasichna